Shipping policy

(Effective Date: October 17, 2025)

What this covers

This Shipping Policy explains how we process, ship, and deliver orders placed on mychoicesupply.com. Our catalog consists exclusively of nicotine eLiquids. By placing an order, you agree to the terms below.

Processing times

  • Order processing: 1–2 business days (Monday–Friday, excluding U.S. holidays).

  • Cut-off time: Orders placed after 12:00 PM EST begin processing the next business day.

  • Verification: We may perform age and payment verification before fulfillment; this can extend processing time if additional information is needed.

Shipping methods & estimates

  • Standard (Ground) Shipping: 3–7 business days after dispatch.

  • Expedited options: Displayed at checkout where available.

  • Adult signature: An adult (21+) signature may be required upon delivery. Carrier fees for this service are non-refundable.

  • Heat/Cold advisory: Extreme temperatures can affect eLiquids. We may adjust the ship date (e.g., avoid weekend holds) to reduce transit exposure.

Note: Transit estimates are provided by carriers and are not guaranteed. Once an order has shipped, delivery timing is outside our control.

Shipping rates & free shipping

  • Real-time rates: Calculated at checkout based on destination, weight, and service level.

  • Free shipping does not include expedited services or adult-signature surcharges where required by law or carrier policy.

    Free Shipping: Orders of $49 or more (after discounts, before taxes) ship free via our Standard (Ground) option to eligible U.S. addresses.

     

Service area & restrictions

  • United States: We ship to most U.S. states and territories where permitted by law.

  • PO Boxes / APO/FPO: Limited by carrier and service level; if unavailable at checkout, please provide a physical street address.

  • International shipping: Not offered for nicotine eLiquids at this time.

  • Compliance: We do not ship to locations where the sale or shipment of nicotine products is restricted or prohibited. Orders to such locations will be canceled and refunded.

Order tracking

  • You’ll receive a shipping confirmation email with tracking once your package leaves our warehouse.

  • Tracking may take up to 24 hours to update after label creation.

Address changes & order edits

  • We start fulfillment quickly; we can’t guarantee changes after your order is placed.

  • If you need to update your address, contact support immediately with your order number.

  • We are not responsible for delivery issues caused by incomplete or incorrect addresses provided at checkout.

Delivery issues

Delayed or stalled shipments

  • If your tracking shows no movement for 7 business days (Standard) or 3 business days (Expedited), contact us and your carrier. We’ll help initiate an inquiry.

Lost packages

  • A shipment is considered lost if tracking doesn’t confirm delivery within the carrier’s investigation window.

  • After the carrier confirms loss, we’ll offer a replacement or refund at our discretion.

Damaged packages

  • If your order arrives damaged, contact us within 48 hours of delivery with:

     

    • Order number

    • Photos of the outer packaging and the damaged product

    • A brief description of the issue

     

  • Approved claims may be replaced or refunded depending on stock availability.

“Delivered” but not received

  • Verify the shipping address, check with household members, neighbors, building management, or mailroom.

  • If still missing, contact the carrier to open a “missing mail” or delivery trace.

  • We do not replace or refund orders scanned as Delivered unless the carrier approves a claim.

Undeliverable, refused, or unclaimed packages

  • Packages returned as undeliverable, refused, or unclaimed may be refunded minus original shipping, return shipping, adult-signature fees, and a restocking fee (up to 15%).

  • Opened eLiquids are not eligible for return or refund. See our Return & Refund Policy for details.

Temperature holds & split shipments

  • To protect product quality, we may hold shipments during extreme temperatures or split an order into multiple packages at no extra cost (when operationally necessary).

Fraud prevention & compliance

  • We reserve the right to cancel orders flagged by our systems or payment partners for suspected fraud, age-verification failure, or destination restrictions.

  • Canceled orders will be refunded to the original payment method.

Taxes & fees

  • Applicable sales tax is calculated at checkout based on destination.

  • Carrier-assessed fees (e.g., adult signature) are non-refundable once the order has shipped.

Policy updates

We may update this Shipping Policy to reflect operational changes or legal requirements. Revisions are effective upon posting with the updated effective date.

Contact us

For shipping questions or help with an order:

📧 support@mychoicesupply.com

🕓 Mon–Fri, 9:00 AM – 5:00 PM (EST)

Please include your order number in all correspondence.

Key takeaways

  • Processing: 1–3 business days; age/payment checks may extend this.

  • Delivery: Standard 3–7 business days; expedited where available.

  • Adult signature (21+) may be required.

  • Free Standard Shipping on orders $49+ (U.S., eligible addresses).

  • No international shipping for nicotine eLiquids.

  • Report damage within 48 hours; lost/missing follow carrier inquiry steps.

  • Undeliverable/refused packages may incur restocking and shipping deductions.